Corporate Mission
Our mission is to enable our Consumer Affairs and Customer Relations clients to maximize customer satisfaction and retention to improve corporate revenues by using the most effective technology and professional services.
History and Overview
Based in Dublin, Ohio, Wilke/Thornton, Inc. began in 1981 with the aim of providing high-quality software systems and expert support.
In 1983, Wilke/Thornton began creating, implementing and supporting its efficient, easy-to-use Consumer Relationship SystemTM (CRS) for Consumer Affairs and Customer Relations departments. Now the company employs many professionals in its corporate and satellite offices worldwide.
Wilke/Thornton specializes in consumer relationship management system solutions. Wilke/Thornton consultants have over 300 person-years of experience in Consumer Affairs solutions. They help clients to maximize the utility of Wilke/Thornton's specialized CRM system.
The steady profitable growth of the company is the result of its commitment to listening to and responding to clients’ unique needs.
Our business development team articulates the value of CRS to departments and executives in client companies so that the Consumer Affairs or Customer Relations department receives its proper value appreciation and funding support. Wilke/Thornton joins clients in seeking to overcome challenges and in charting an effective course for the future.
Partners
The WTI Advantage
Employment
Directions
News/Article/Cases
